Technical Services L3

Overview

Looking for part-time work (4 hours/day)

at $12.00/hour ($1,056.00/month)

Associates degree

Last Active

April 17th, 2024 (13 days ago)

Member Since

November 11th, 2022

Profile Description

I started my career in business process outsourcing (BPO) with Teletech from 2008 to 2009 as a Customer Service Representative. I went through language training to neutralize and enhance my communication skills. I handled T-Mobile within the U.S. market. I am responsible for maintaining up-to-date knowledge about products and services and responding to customer queries about services, equipment, roaming, and billings. 

With the exposure and learnings, I moved to Convergys and was employed fromUpgrade to see actual infoas a Technical Support of Hewlett Packard HP which caters to customers in Canada. As a tech support of HP, I Assist customers with the installation, and configuration of HP printers within established standards and guidelines. I work with customers to resolve technical problems with printers’ hardware and software. 

Another opportunity came in I entered the logistics industry. I worked as Customer Service Rep that handles Shipping, Tracking, and Brokerage for UPS (United Parcel Services Canada under the company Alorica and lasted for 2 years. With UPS I receive and schedule pickup orders into the system followed by tracking shipments up to assigning a broker to business companies to release shipments from customs. 

I continued my technical skills and moved to Majorel as a Technical Support Specialist. I supported Microsoft within the APAC region for 2 years. Mainly we interact and take care of customers’ getting issues with their surface devices and Microsoft Band Including step-by-step troubleshooting from simple to complex issues that may require Remote assistance. 

In 2017, I received a very good offer from Cloudstaff PH and grabbed the opportunity and worked as an IT Helpdesk until March 17, 2023. This role is to manage the lifecycle of all in-store technology infrastructure including software on all Point-of-Sale hardware, integrations to 3rd party systems, payments, loyalty, and inventory to deliver reliable and effective services to customers and Franchise Upgrade to see actual infoliver and maintain awesome enterprise technology including server infrastructure, network, security, and end-user computing to drive head office and restaurant server efficiency and effectiveness. The role is responsible for the setup of technology for store open/close / change. As part of the IT Team, the role is expected to support the current restaurant systems and is also responsible for ensuring IT processes and procedures are followed, to deliver a stable IT environment for users.  

I am very passionate about technology and I am
ready and very eager to learn new things and the latest advancements so I am
looking for a career that will enhance my knowledge and will empower myself
with new approaches and techniques to cope with the innovations of the technology industry.