Detail-oriented and results-driven professional with over five years of combined experience in administrative support, insurance operations, and client coordination. I bring a strong background in managing workflows, handling high-volume tasks, and supporting day-to-day operations with accuracy and efficiency.
I served as an Executive Administrative Assistant in an insurance agency for several years, where I provided high-level support, managed client communications, handled policy-related processes, and ensured smooth operational flow. I am experienced in using CRM systems such as AXA Salesforce and Prulife, allowing me to efficiently track leads, maintain organized records, and support client engagement.
In addition, I gained valuable experience as a Client Support Human Resource Associate in a hospital setting, where I handled employee relations, coordinated with clients, and supported HR processes. This role strengthened my communication skills, attention to detail, and ability to work in fast-paced, structured environments.
What I can offer:
• Strong organizational and time management skills
• Proven ability to follow systems, workflows, and instructions accurately
• Experience with CRM tools and digital platforms
• Reliable and consistent work ethic with attention to detail
• Excellent communication and client support skills
• Adaptability and willingness to learn new tools, including AI-based systems
• Ability to handle repetitive tasks while maintaining quality and efficiency
I am committed to delivering high-quality results, continuously improving performance, and contributing positively to any team I work
Experience: 1 - 2 years
AXA & Prulife: Proficient in utilizing Salesforce systems within AXA Philippines and Pru Life UK Philippines to manage client information, monitor policy details, and support end-to-end insurance operations. Skilled in data entry, record maintenance, and tracking claims and service requests, ensuring accuracy and compliance. Experienced in coordinating with internal teams to streamline workflows, resolve customer concerns, and deliver efficient aftersales support.
Experience: 2 - 5 years
Customer Support – Email Support: Experienced in managing customer communications through email, ensuring timely, clear, and professional responses. Skilled in coordinating with managers and executives to escalate concerns, gather accurate information, and provide effective resolutions. Adept at organizing inquiries, maintaining detailed records, and delivering consistent aftersales support to enhance customer satisfaction and operational efficiency.
Experience: 2 - 5 years
Customer Support – Insurance: Skilled in efficiently processing insurance claims from submission to resolution, ensuring accuracy, timeliness, and compliance with company policies. Experienced in verifying documents, coordinating with internal teams, and clearly communicating updates to clients. Strong in handling aftersales support, addressing customer inquiries, resolving issues, and providing guidance on policies—helping enhance customer satisfaction, trust, and retention.
Experience: 6 months - 1 year
Skilled in organizing and coordinating employee programs, events, and engagement activities, including those within clinical settings. Experienced in collaborating with healthcare professionals and administrative teams to ensure smooth execution, compliance with protocols, and a positive work environment. Strong in planning, communication, and fostering employee engagement to support overall organizational goals.
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