Guest Experienced Specialist / Quality Analyst - *Airbnb *VRBO *VACASA *Casago *T

Overview

Looking for full-time work (8 hours/day)

at $4.14/hour ($800.00/month)

Bachelors degree

Last Active

July 5th, 2026 (14 days ago)

Member Since

November 8th, 2022

Profile Description

With over seven years of experience within the organization—including five years as a Guest Experience Specialist and two years as a Quality Assurance Specialist—I have developed a comprehensive understanding of both frontline operations and quality management.

In my tenure supporting travel and short-term rental accounts such as Airbnb, VRBO/HomeAway, Homes & Villas by Marriott International, RedAwning, Margaritaville Orlando by Vstays, and VACASA/CASAGO, I consistently delivered high-quality customer service while managing complex guest interactions across multiple channels. These experiences sharpened my ability to analyze performance gaps, ensure adherence to service standards, and drive customer satisfaction in fast-paced environments.


As a Quality Assurance Specialist, I took on greater responsibility in monitoring performance, developing and refining quality standards, and conducting in-depth data and root cause analysis. I provided real-time coaching and actionable feedback to agents, contributing to measurable improvements in service delivery and compliance. My role also required close collaboration with operations teams to implement process enhancements and ensure continuous performance improvement.


I bring strong analytical skills, attention to detail, and a proactive approach to problem-solving, along with proficiency in tools such as Salesforce, Escapia, Google Sheets, Excel, Five9, Twilio, and other CRM platforms.


I hold a Bachelor of Science in Tourism Management fro ---------- tro Dumaguete College, which complements my industry experience and strengthens my ability to understand both customer expectations and operational demands.


I am confident that my experience, leadership capability, and passion for quality assurance make me a strong candidate for this role. I would welcome the opportunity to discuss how I can contribute to the continued success and growth of your team.