Work Experience
Position: Account Manager- LexisNexis Canada / Reed Elsevier Philippines
Task and Responsibilities
Communicating with lawyers/librarians/Judges to purchase products
Ensuring renewals from multiple book of business for revenue
Admin Task
Position: Supervisor– Telstra Sales/Billing/Samsung US (Teleperformance QC)
(August 2019 – December 2020)
Task and Responsibilities
Provides coaching and feedback (Voice)
Records coaching logs for data analysis (Voice)
Improvement analysis (Voice)
End of day report (Voice)
Provides site updates through
Real time call listening
Position: Nesting SME– Telstra Sales/Billing Consumer (Teleperformance QC)
(September 2018– July 2019)
Task and Responsibilities
Train and develop new hires before production
Real time coaching
Train and upskill agents with new processes and updates
Position: Sales Representative–Telstra Sales/Billing Consumer (Teleperformance)
(November 2017 –October 2018)
Task and Responsibilities
Sells products and services through voice
Handles customers billing / service inquiries through voice
Order processing
Freelance Experience:
Events Host (March 2018 – present)
Chef and baker (June 2017- present)
Work Achievements
5x Telstra Top sellers club awardee
5x Quarterly Top supervisor of the cluster
Top Nesting SME
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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