IT Technician with over 6 years of experience in global IT support
operations. Proficient in Microsoft 365, Azure AD, and Datto RMM, with
proven expertise in onboarding/offboarding. Recognized for analytical
troubleshooting, effective resolution of critical tickets, and delivering
reliable IT solutions in fast-paced, high-demand settings.
Key Skills
• Microsoft 365 & Azure AD
Administration
• Onboarding/Offboarding & Account
Migrations
• Device Maintenance, Auditing &
Setups (Computers/Printers)
• Datto RMM & AutoTask Management
• MFA Administration & Critical Ticket
Resolution
• Troubleshooting: Windows OS,
Network Drives, Printers
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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