Social Media Manager E-commerce |  Virtual Assistant

I have experience in overseeing social media advertising efforts ( Facebook Meta Ads ) for the company, ensuring their success. My responsibilities have included crafting engaging and unique written and visual content for each campaign, as well as actively managing our online presence to strengthen our social media footprint. Additionally, I've been responsible for diligently monitoring our brand's perception across various social media platforms and collaborating with relevant influencers to increase brand recognition. My role has also involved working closely with the marketing team to develop comprehensive social media strategies, maintaining a deep product knowledge for effective customer communication, and representing the company in pertinent social media-related meetings. Building and nurturing strong relationships with both company partners and external stakeholders has also been a part of my role.

As a seasoned professional with 9 years of experience in customer support via chat and email, I have developed my skills to deliver exceptional service. Moreover, my 9 years of customer support experience have provided me with valuable insights into identifying patterns and trends in customer inquiries, enabling me to proactively address potential issues and improve overall support processes.

Over the course of four years, I have gained extensive proficiency in chat support, assisting customers with their inquiries and concerns in a timely and professional manner. My experience has allowed me to develop strong multitasking abilities, enabling me to handle multiple chat conversations simultaneously without compromising on quality. Through my dedication and effective communication skills, I have consistently provided exceptional service, resulting in positive customer feedback and satisfaction.

Meta Pixel, which involves using this tool to optimize and track digital marketing efforts effectively. This experience includes implementing Meta Pixels on websites to collect valuable user data, enabling precise audience targeting and enhanced campaign performance. My familiarity with Meta Pixel extends to the setup of custom conversion events, allowing for accurate measurement of campaign success and a more tailored approach to online advertising. Additionally, I have leveraged Meta Pixel data to refine ad strategies, improving overall ROI and achieving better alignment with campaign objectives. My proficiency with Meta Pixel enhances my ability to analyze and optimize digital marketing campaigns, ultimately contributing to improved results for businesses and brands.

Experience with FB ads, Instagram outreach, recruitment and handling multiple accounts.

With a long-standing background in data entry, I possess a high level of accuracy and efficiency in handling large volumes of information, ensuring precise and reliable data management. My extensive experience has equipped me with the ability to swiftly navigate various data entry systems and maintain consistent quality throughout the process.