Madel

Executive Virtual Assistant | Customer Support Expert | Operations & Client Succ

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

June 24th, 2026 (yesterday)

Member Since

November 6th, 2022

Profile Description

Customer Support, Customer Success, and Operations Professional with more than 5 years of experience in customer service, logistics coordination, virtual assistance, crypto and iGaming support, and healthcare administration. Skilled in client onboarding, customer relationship management, dispatch coordination, live chat and email support, appointment scheduling, and administrative operations. Experienced in handling high-volume customer interactions while maintaining excellent customer satisfaction and operational efficiency. Recognized for being proactive, adaptable, organized, and capable of working independently with minimal supervision in fast-paced remote environments.

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 2 - 5 years

- Experienced in customer service, providing empathetic and efficient support to clients. - Assisted in affiliate program management, including commission structures and partner support. - Served as a Japanese–English interpreter for the Japanese market, ensuring clear communication and cultural understanding. - Worked as a VIP host, building strong client relationships and delivering personalized support. - Skilled in handling inquiries, resolving issues, and maintaining customer satisfaction. - Adaptable and detail-oriented, with strong problem-solving and communication skills.

Customer Support » Insurance » Medical Insurance

Experience: 2 - 5 years

- Handled 100+ patient appointments weekly across multiple time zones with <2% rescheduling error  - Verified insurance coverage across Medicare, Medicaid, and private providers, reducing billing delays by 20%   - Provided front-line customer support, addressing patient concerns, scheduling requests, and billing inquiries via phone and email  Insurance Specialist - Managed 200+ policy records using Applied EPIC; handled endorsements, cancellations, audits, and renewals  - Accurately quoted policies via Chubb and Hartford; improved turnaround time by 30% - Ensured policy compliance and processed claims with minimal error rate 

Office and Administration » Data Entry

Other Skills

Marketing » CRM » HubSpot CRM

Experience: 1 - 2 years

E-Commerce » Inventory Management » Quality Control

Experience: Less than 6 months

Real Estate » Appointment Setting

Experience: 1 - 2 years

- Supported 50+ tenants across rental properties with inquiries, installations, and appointment coordination - Facilitated payment tracking, insurance support, and tenant onboarding

Office and Administration » Executive Assistance

Experience: 6 months - 1 year

E-Commerce » Product Research

Experience: 1 - 2 years

Conducted product research to support marketing and business development strategies for a Japanese market

Basic Information

Age: 25

Gender: Female

Website: Sign Up with Pro Account to View

Address: Davao City, Davao Del Sur

Tests Taken: IQ
Score: 120: DISC
Dominance: 46
Influence: 19
Steadiness: 13
Compliance: 22: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”