Responded to customer inquiries, concerns, and requests through phone,
Assisted clients with account setup, portal registration, and onboarding processes, providing guidance and support throughout implementation.
Informed customers about product functionalities, order processes, and portal features to improve user experience and client satisfaction.
Followed up with customers regarding order status, onboarding progress, and issue resolution to ensure smooth service delivery.
Troubleshot order discrepancies, system-related concerns, and client issues, coordinating with internal teams to resolve errors efficiently.
Maintained accurate client records, order documentation, and account information within Salesforce and order management systems.
Analyzed customer concerns and operational issues, contributing to process improvements and enhanced workflow efficiency.
Managed client accounts, updated account details, and supported billing and fund distribution activities while ensuring compliance with company procedures.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.