Content/Article Writer

One aspect of customer service is handling email correspondence from customers, which typically involves responding promptly to their queries, providing helpful and informative solutions, and ensuring a positive customer experience. Additionally, customer service representatives may also deal with emails from engineers, which often involve technical issues, or clarifications on product functionalities. In these cases, the customer service team acts as a liaison between the customer and the engineering department, ensuring that the customer's concerns are effectively communicated and resolved.

An article writer or journalist is a professional who specializes in producing written content for various mediums such as newspapers, magazines, websites, or blogs. They are adept at researching, investigating, and reporting on a wide range of topics to inform and engage readers. With a background in mass communication, a journalist typically receives formal training in journalism ethics, news gathering techniques, and the principles of writing objectively and accurately. They are often responsible for conducting interviews, attending events, and analyzing data to gather information for their articles. Journalists also follow a code of ethics to ensure fair and unbiased reporting. An article writer or journalist may specialize in a particular area such as politics, sports, lifestyle, or business, or they may work as a generalist covering various topics. They possess strong writing and editing skills, and their work includes crafting news articles, feature stories, investigative reports, opinion pieces, or reviews. In addition to news writing, a journalist may also engage in feature writing, where they explore more in-depth subjects and showcase human interest stories. They might conduct interviews, write profiles, or explore issues in society through a different lens.