IT Support Specialist with experience in remote technical support, service desk operations, and IT training. Skilled in troubleshooting hardware, software, and network issues across Windows, Mac OS, and Chrome OS environments.
Currently supporting global users at Milestone Technologies, managing tickets via ServiceNow, handling device setup, MDM, VPN access, and network connectivity issues. Previously served as a Senior Analyst and Trainer at HCL Technologies, delivering technical training, performance evaluations, and process improvements.
Strong background in Active Directory, Microsoft Entra, Okta, AWS, Citrix, and IT service management, with a customer-first and solutions-driven mindset.
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