Customer Service Representative:
- Effectively manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Administrative task, Billing, Collections, Problem solving skills, detail oriented Proficient in the use of Google Workspace, Gmail, Calendar, MS Word. Excel, Power Point,
Experience: Less than 6 months
Preparing quotations Posting payments Top-up
Experience: 10+ years
customer service, email support
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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