Overview
Looking for full-time work (8 hours/day)
at $2.82/hour ($544.00/month)
Associates degree
Last Active
July 6th, 2026 (5 days ago)
Member Since
October 28th, 2022
Profile Description
Dedicated Customer Support and
Experienced in using Gorgias and Re:amaze ticketing systems to handle order tracking, refunds, replacements, and cancellations while ensuring efficient ticket resolution.
In addition, I have experience working as a Supply Chain Manager, where I monitored order fulfillment, coordinated with suppliers, identified inventory issues such as out-of-stock products, and resolved shipment delays to ensure smooth operations and minimize customer complaints.
Previously worked as a Microsoft Windows Support Advisor at Concentrix, providing technical assistance for Windows and Office 365 users while handling complex troubleshooting cases and escalated support tickets.
Detail-oriented, reliable, and capable of managing customer support operations and supply chain workflows, helping businesses improve efficiency, reduce operational issues, and maintain a high level of customer satisfaction.
Top Skills
Customer Support » Technical Support
Experience: 6 months - 1 year
Office and Administration » Email Management
Experience: 2 - 5 years
Managed high-volume email inboxes, responded to client inquiries promptly, organized messages efficiently, and ensured timely follow-ups to improve communication and client satisfaction.
E-Commerce » Logistics Management » Supply Chain Management
Experience: 6 months - 1 year
Managed order processing, inventory tracking, and supplier coordination for e-commerce stores. Resolved order issues including out-of-stock products, shipping delays, and address corrections. Coordinated with suppliers to source alternatives and ensure timely fulfillment. Worked with customer support teams to resolve customer concerns and maintain satisfaction. Tracked fulfillment performance, chargebacks, and order deadlines using spreadsheets and internal tools. Improved operational efficiency and reduced refunds through proactive issue resolution.
Other Skills
Basic Information
- Age
- 28
- Gender
- Male
- Website
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- Address
- Tests Taken
- None
- Government ID
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