A customer service representative with 4+ years of experience in providing prompt customer support with a professional, friendly and patient attitude. Politely addressed any customers complaints, escalating to management only when necessary. I trained other representatives on company-specific policies, procedures and compliance guidelines. I evaluated calls to ensure all policies, procedures and regulatory processes are being adhered. I received a 5-star customer satisfaction rating through voice, chat and
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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