Good day,
I've been in the BPO industry for 10 years. I've been in various roles.-3.5 years Senior Collections Associate in a Financial Company-1 year as a Subject Matter Expert-1 year as a Controls and Compliance Associate-3.3 years as a Quality Analyst in a Healthcare Company-1 year as an Operations Supervisor in a Healthcare Company(all U.S. Account)
My skillset consists of:-MS Office-Leadership-Coaching and Feedback-Root Cause Analysis-Quality Tools (i.e. Stratification, Histogram, Pareto, Ishikawa)-Metrics Projection-Target Setting-Activity Evaluation-MS Office-MS Excel (Proficiency: Pivot, Formulas, Macros, Visual Basics, Dashboard Creation)
I hope my profile can be considered.
Experience: 5 - 10 years
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