Austin
Customer Service Representative & Virtual Assistant
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.15/hour ($800.00/month)
Bachelors degree
Last Active
June 29th, 2026 (9 days ago)
Member Since
October 19th, 2022
Profile Description
Proactive and highly adaptable Virtual Assistant with proven experience in customer service, administrative support, and healthcare account management. Skilled in handling communications, scheduling, data entry, and client relations with efficiency and professionalism. Proficient in Microsoft Office, Google Workspace, Salesforce systems, and productivity tools such as Notion. Recognized for strong organizational skills, attention to detail, and the ability to thrive in fast-paced, remote work environments while delivering high-quality results. Highly trainable and self-motivated, with a strong ability to quickly learn and adapt to new skills, tools, and technologies.
Top Skills
Office and Administration » Attention to Detail
Experience: 6 months - 1 year
Office and Administration » Computer Literacy
Experience: Less than 6 months
Other Skills
Office and Administration » Microsoft 365
Experience: 1 - 2 years
Professional Services » Medical Services » Medical Billing
Experience: 1 - 2 years
As an Inpatient Specialist, I screen, evaluate, and process LOA availments in accordance with standard procedures and benefit guidelines. I monitor daily running bills, assess coverage, issue Letters of Authority (LOAs), and professionally explain coverage and non-coverage details to members. When necessary, I secure approvals for LOAs beyond authority limits and ensure compliance with MedicalAvailment Guidelines (MAG). I monitor member confinements, respond to inquiries, and provide first-hand resolutions to customer concerns while escalating unresolved issues to the appropriate departments. Additionally, I process and submit claims for approval, ensuring all documentation is properly filed and uploaded. I report all system-related matters to expedite processing. Furthermore, I assist in securing Certificates of Availment to provide seamless healthcare service for members.
Professional Services » Medical Services » ICD-10
Experience: Less than 6 months
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 103
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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