Jeffrey

Customer Service Representative

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.31/hour ($640.00/month)

Associates degree

Last Active

July 5th, 2026 (19 days ago)

Member Since

October 15th, 2022

Profile Description

I am a detail-oriented Billing Customer Service Specialist with over 3 years of healthcare revenue cycle experience, dedicated to bridging the gap between patient accounts and insurance providers. My career is built on a dual foundation of technical revenue cycle management and empathetic, front-line client relations.

I specialize in navigating complex insurance claims, managing denial disputes, and de-escalating sensitive patient billing inquiries with professionalism and care. By combining technical accuracy with strong communication, I help healthcare organizations optimize cash flow and accelerate reimbursement while consistently maintaining exceptional customer satisfaction scores.

Whether auditing a disputed claim or guiding a patient through their financial responsibilities, my goal is always to deliver clarity, efficiency, and a positive service experience.

Top Skills

Customer Support

Experience: Less than 6 months

Office and Administration » Microsoft Excel

Professional Services » Medical Services » Medical Billing

Experience: 2 - 5 years

Managed incoming patient and provider billing inquiries, ensuring rapid, professional, and accurate account resolution. • Investigated and resolved medical billing denials to maximize reimbursement rates and protect revenue workflows. • Communicated daily with insurance carriers and patients to clarify complex balances, deductibles, and claim issues. • Processed laboratory billing and kept meticulous patient histories updated within the NextGen EHR system. • Generated and systematically verified monthly billing statements before distribution to ensure zero-error invoicing. • Reconciled discrepancies across invoices and multi-party payments promptly to prevent customer friction. • Partnered cross-functionally with account management teams to iron out systemic billing roadblocks. • Guarded private patient medical histories strictly under HIPAA laws and localized data privacy directives.