IT Support and Technical Professional with experience in helpdesk support, system administration, and database management across corporate and Basic MSP environments. Skilled in troubleshooting hardware, software, network, and POS systems, with hands-on expertise in Active Directory, Microsoft 365, Intune, Zendesk, and SQL Server. Proficient in remote support tools and user account management, including access control and incident resolution. Known for strong problem-solving skills, attention to detail, and ability to work in fast-paced environments. Adept at providing efficient end-user support, maintaining system reliability, and documenting technical processes. Highly adaptable, fast learner, and committed to delivering reliable IT solutions and excellent service quality.
Experience: 2 - 5 years
Experienced in diagnosing and resolving hardware, software, and network issues efficiently through remote and on-site support. Performed diagnostics, repairs, and preventive maintenance to reduce downtime.
Experience: 2 - 5 years
Delivered consistent, high-quality support to end-users with professionalism and empathy, ensuring high satisfaction ratings and user retention.
Experience: 5 - 10 years
Proficient in computer literacy with strong experience using Microsoft Office applications such as Word, Excel, Outlook, Teams, and SharePoint. Skilled in data entry, documentation, report creation, and spreadsheet management. Comfortable using email systems, online collaboration tools, and office productivity software. Able to quickly learn and adapt to new systems and platforms, ensuring efficient and accurate handling of administrative and technical tasks
Experience: 2 - 5 years
Resolved configuration issues, mailbox synchronization errors, and user access problems.
Experience: 2 - 5 years
Balanced multiple support requests efficiently while maintaining high service quality.
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