• Conducts intensive collection activities and follow up of overdue accounts and escalates problematic accounts to the Market in adherence to the collection strategy approved by the Market
• Attend to Customer’s queries and ensures timely resolution and escalation if needed to respective resolution owner’s
• Prepares the groundwork for clearing customer payments based on the remittance advice sent by the customer.
• Ensure that proper and updated recommendations are provided to the Credit Manager for order/s automatically hold by the system so that Credit Manager will be able to d
• Ensure adherence to the time around time for sending monthly statements of accounts to the customer every month.
• Participates in special projects requested by the NZ market head for Foodstuff accounts reconciliation for the different store's claims since I was the previous process and have the knowledge for end-to-end process
• Monitor progress for the team especially for our New Caledonia and French Polynesia Processor ensure that adherence to the best practice of Oceania market
• Participate in the training for new hires, a refresher to the old processor and new updates in the sprint for Process Collection resolution for Order to Cash.
• Prepares and responsible in performing administrative and reporting task monthly PowerPoint preparation for operation deck to be discuss with NZ market shareholder, preparation of minutes of meeting, monthly statement of accounts provided to customer/s and NZ market counterparts (Sales Finance, Territory Manager, CBM, BU Controllers and Oceania Credit Managers).
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