Mercy

Customer Service Rep

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $2.15/hour ($416.00/month)

Bachelors degree

Last Active

June 29th, 2026 (18 days ago)

Member Since

October 10th, 2022

Profile Description

Manage large amount of incoming calls, identify and assess customers need to achieve satisfaction, build sustainable relationship and trust with customer account s through open and interactive communication, provide accurate, valid and complete information by using the right method/tools, handle customer complains, provide accurate solutions and alternatives within the time limit; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedure, guidelines and policy, take extra mile to engage customers.

Top Skills

Marketing » Telemarketing

Experience: 6 months - 1 year

Human Resources

Experience: Less than 6 months

Customer Support » Phone Support

Experience: Less than 6 months

Other Skills

Office and Administration » Microsoft Excel

Experience: Less than 6 months

Office and Administration » Email Management

Experience: Less than 6 months

Office and Administration » Travel Planning

Experience: Less than 6 months

Marketing » Copywriting

Marketing » Content Creation » Creative Writing

Marketing » Content Creation » Technical Writing

Marketing » Social Media Management » Facebook marketing

E-Commerce » Inventory Management » Quality Control

Real Estate » Appointment Setting

Experience: Less than 6 months

Customer Support » Sales Support

Marketing » Social Media Management » Social Media Marketing

Marketing » Mobile Marketing

Basic Information

Age: 50

Gender: Female

Website: Sign Up with Pro Account to View

Address: Davao City, Davao del Sur

Tests Taken: IQ
Score: 98: DISC
Dominance: 31%
Influence: 19%
Steadiness: 33%
Compliance: 17%: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”