Video Editor, Technical Support Representative, Customer Sup

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

January 18th, 2024 (109 days ago)

Member Since

November 3rd, 2015

Profile Description

I am Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info, an accomplished Veteran Technical/Customer Support Professional with a proven track record in providing exceptional support via phone, chat, and email. In addition, I am a skilled and creative Rock Star Video Editor.

With nearly 6 years of experience as a Technical and Customer Support Specialist in the Telecommunications Industry (BPO), I possess a deep understanding of various computer software and programs, including Photoshop, Adobe After Effects, MS Office, WordPress, Google Docs, Box, Podio, Desk, Dispute Suite, Infusionsoft, and Zendesk. My expertise extends beyond technical proficiency; I excel in ensuring customer satisfaction through a comprehensive understanding of products and services.

My journey also includes roles as a Book Production Specialist and Video Editor at an international publishing company, Black Card Books, where I contributed for over three years. I furthered my skills as a Client Success Representative for a US Credit Repair Company and as an All-Around Virtual Assistant for a Real Estate Company, where I adeptly managed leads using platforms like Mojo, Perfect Storm, Redex, Facebook, and Zoho.

Recently, I was part of the BARK team, utilizing Zendesk to deliver exceptional customer support and happiness to clients. My proficiency with Zendesk, coupled with my dedication to customer care, allowed me to make a meaningful impact.

In my most recent role with J.R. Fisher, an E-commerce and Digital Marketer, I created captivating videos and eye-catching thumbnails from scratch. I managed content distribution across platforms including YouTube, Instagram, Twitter, and Facebook. My creative talents extended to crafting magnificent book covers, website graphics, and digital books, showcasing my versatile skill set.

My drive to innovate, coupled with my ability to thrive under pressure, fuels my commitment to excellence in every endeavor. With a strong foundation in the BPO industry, web management, social media marketing, customer support, email support, and chat support, I am confident that my expertise will bring substantial value to your team.