Virtual Assistant / Executive Virtual Assistant

Overall, my experience in customer support spans various communication channels, including phone, email, and live chat. I have demonstrated the ability to understand and address customer needs effectively, contributing to the success of the organizations I have worked for.

I have developed strong expertise in providing email support to clients and customers. I have effectively managed email correspondence to address customer inquiries, concerns, and shipping requests. Utilizing platforms like Zendesk, I ensured timely and accurate responses to customer emails, demonstrating proficiency in written communication and attention to detail. Additionally, I have handled email communication related to quoting requests, freight prices, and bidding rates, ensuring clarity and professionalism in all interactions. My experience in email support extends to maintaining high standards of customer satisfaction, resolving issues promptly, and contributing to the overall success of the organization.

Overall, my experience as a virtual assistant has equipped me with the skills and expertise necessary to excel in a personal assistant role. I am confident in my ability to provide efficient and effective support to individuals, allowing them to focus on their core responsibilities and achieve their goals.

I gained extensive experience in email management. I was responsible for responding to customer inquiries, concerns, and shipping requests via email, utilizing platforms such as Zendesk. Additionally, I managed email correspondence related to quoting requests, freight prices, and bidding rates. I also handled customer service, sales support, and technical support through email communication channels. My experience in email management includes maintaining high standards of professionalism, accuracy, and efficiency while addressing a wide range of customer issues and inquiries promptly.