Service Desk AnalystSkills:-Troubleshoot Outlook (Shared Mailboxes Issues, Account cofigurations, Connectivity Issues)-Citrix Support (Connectivity Issues, Citrix not launching and etc.)-Shared Drive Mapping (Remapping shared drive & check if user given a permission to access the drive)-Printer Issues Troubleshooting(Printer spooler issues and basic troubleshooting-Active Directory (e.g Reset password, add user to specific group, check account status, etc.)-Troubleshoot Ms teams(Audio Issues, Screen sharing Issues, Login issues and etc.)-Installation of Application-Reinstallation-Uninstallation of unwanted applications-ServiceNow ticketing system(To track tickets and where to create a ticket)-Office360 Troubleshooting
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Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.