Executive Virtual Assistant | Operations and Client Success Manager | Client Ope

Ensures efficient customer assistance through various channels (phone, email, chat, sms), investigates customer accounts, and upholds the Voice of Brand.

Data & Productivity Tools: Microsoft Office (Excel, Word, PowerPoint), Google Workspace (Sheets, Docs, Slides)

Conduct quality audits of human agent interactions in LevelAI and AI responses in SierraAI to ensure accuracy, consistency, and adherence to company standards.

Experience creating and managing tasks, updating project statuses, tracking progress, assigning owners, documenting workflows, and coordinating team activities within project boards.

Transform raw data into clear visual formats (charts, graphs, dashboards, and reports) that make trends, patterns, and insights easy to understand and support decision-making.

Experience supporting quality assurance by conducting training sessions, coaching team members on processes and best practices, monitoring performance, providing constructive feedback, and helping improve skills and adherence to quality standards.

Curate and feed company-specific information into SierraAI to train and improve AI knowledge, reliability, and overall performance.

Experience managing orders, checking order status, editing customer details, issuing refunds, tracking shipments and updating products.

Experience designing visual content such as social media posts, presentations, and simple graphics using templates, custom layouts, and basic design tools to create professional and visually appealing materials.

Experience creating and editing videos using tools for cutting, trimming, adding text, transitions, effects, and audio to produce engaging and polished video content.

Experience creating simple dashboards, visualizing data using charts and graphs, filtering and sorting datasets, and generating reports to help interpret trends and insights for decision-making.

Expertly investigates orders, proactively engages customers and carriers, and ensures seamless delivery experiences.