Melissa
Quality Assurance || Virtual Assistant
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.96/hour ($960.00/month)
Bachelors degree
Last Active
July 2nd, 2026 (16 days ago)
Member Since
September 27th, 2022
Profile Description
I am a results-driven Quality Assurance Specialist, Virtual Assistant, and Customer Support Professional with extensive experience across healthcare, telecommunications, delivery services, and real estate support.With a strong background in dental and vision healthcare accounts, I specialize in ensuring process accuracy, maintaining HIPAA compliance, and delivering exceptional customer experiences. I have handled quality monitoring, patient support, and process improvement while providing timely and accurate resolutions.As a Virtual Assistant and Customer Support Specialist, I have successfully managed schedules, coordinated technician appointments, handled administrative tasks, processed payments, and supported social media management. I have also completed training in Real Estate Virtual Assistance, Medical & Dental VA, HIPAA Compliance, and Social Media Management (SMM), equipping me with the skills to manage diverse client needs effectively.Additionally, I have basic knowledge of Open Dental and Practice Fusion and hands-on experience using various tools and platforms, including:
Zendesk (customer support & ticketing)
Salesforce (CRM & client management)
NextGen (EHR & healthcare operations)
SquareApp (payment processing & appointment scheduling)
RingCentral (call handling & communication management)
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Passionate about efficiency, accuracy, and customer satisfaction, I bring a versatile skill set, a solutions-oriented mindset, and a strong drive to help businesses streamline operations, enhance customer experience, and achieve growth.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Dedicated Email Customer Support Specialist experienced in handling customer inquiries, resolving issues, and providing accurate information through clear and professional email communication to ensure customer satisfaction.
Customer Support » Healthcare
Experience: 2 - 5 years
Experienced Healthcare Customer Support Specialist assisting members and providers with eligibility verification, benefits, claims status, and provider information, while delivering accurate and compassionate support in compliance with HIPAA regulations.
Virtual Assistant
Experience: 2 - 5 years
Detail-oriented and reliable Virtual Assistant with experience in administrative support, customer service, and task management. Skilled in handling emails, scheduling appointments, data entry, and managing multiple tools to help businesses stay organized and efficient.
Other Skills
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Alaminos City, Laguna
- Tests Taken
- IQ
- Score: 95
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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