VA Rockstar!

As an Operations CSR II for a third-party payment provider, I specialize in account approvals, handling inquiries, and validating documents accurately. With a focus on customer satisfaction, I ensure smooth account management and promptly resolve inquiries. My attention to detail and expertise in operational procedures contribute to maintaining compliance and meeting client needs efficiently.

As a Phone Banker at Wells Fargo, I provide top-notch customer service while handling money movement, account management, and appointment setting. With a focus on efficiency and accuracy, I address inquiries, process transactions, manage accounts, and schedule appointments to ensure a smooth banking experience. My multitasking abilities and attention to detail contribute to both customer satisfaction and organizational success.

As a Card Claims Bank Dispute Investigator, I specialize in meticulously resolving debit card transaction disputes, particularly focusing on chargebacks. With strong analytical skills, I assess claim validity, manage the entire chargeback process, and represent the bank's interests in dispute resolution forums. I ensure compliance, maintain the bank's reputation, and contribute to ongoing process improvements while delivering exceptional customer service.

As a Restaurant Marketing Manager, I focus on leveraging social media platforms like Facebook, Instagram, TikTok, and managing email campaigns to enhance the restaurant's online presence and drive customer engagement. By crafting compelling content and executing targeted advertising, I boost brand visibility and attract patrons. My expertise in restaurant marketing ensures innovative promotional strategies to increase sales and achieve business goals efficiently.