Rockstar Virtual Assistant | Customer Service Dynamo

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

April 29th, 2024 (3 days ago)

Member Since

September 25th, 2022

Profile Description

With 7 years of diverse experience, I excel as an Executive Virtual Assistant, adept at managing schedules, coordinating meetings, and ensuring data security. I also have skills in social media management, customer service, fast food branch management, and marketing operations coordination. My achievements include devising impactful social media strategies, enhancing brand presence, and demonstrating strong leadership and communication abilities. I am well-prepared to contribute effectively to dynamic environments, driven by a commitment to excellence and organizational success.

Executive Virtual Assistant-EVERISE PHILIPPINES 
• Calendar Management: Schedule, adjust, and resolve conflicts.
• Email Management: Organize, prioritize, and respond efficiently.
• Travel Arrangements: Book travel, create detailed itineraries.
• Meeting Support: Prepare agendas, take minutes, follow up.
• Document Preparation: Draft, format, and edit documents.
• Data Management: Organize databases, maintain contact lists.
• Communication Liaison: Coordinate messages, facilitate communication flow.
• Research: Gather information, provide summaries, offer insights.
• Project Coordination: Track progress, ensure deadlines are met.
• Expense Management: Track expenses, process reimbursements accurately.
• Task Prioritization: Help manage workload, prioritize urgent tasks.
• Confidentiality: Maintain discretion, handle sensitive information securely.
• Tech Support: Troubleshoot software, application, and communication issues.
• Ad Hoc Support: Handle miscellaneous tasks, adapt to changing needs.
• Continuous Improvement: Identify process enhancements, boost productivity.
• Vendor Management: Coordinate contracts, negotiate pricing, ensure Upgrade to see actual infoivery.
• Event Planning: Organize conferences, manage logistics, coordinate attendees.

Customer Service Associate- EVERISE PHILIPPINES EVERISE PHILIPPINESEVERISE • Explain health insurance: eligibility, benefits, limits.
• Define terms, deductibles, co-pays, exclusions.
• Help with claims, talk to providers.
• Teach about health, prevention, treatment options.
• Schedule appointments, consider patient needs.
• Refer to healthcare resources for complex questions.
• Handle complaints with empathy, resolve promptly.
• Document interactions, comply with privacy rules.
• Aid with payment plans, billing communication.
• Manage prescription refills, work with pharmacies.

Customer Service Associate- TELUS International Philippines
• Update customer accounts meticulously.
• Supervise financial accounts accurately.
• Recommend tailored products and services.
• Follow communication guiUpgrade to see actual infoines strictly.
• Resolve complaints promptly and effectively.
• Engage customers via email, phone. 

Shift Manager- Ordofood Enterprises Inc. MCDONALDS
• Lead New Employee Orientation sessions.
• Prepare Performance and Wage Reviews.
• Organize crew recognition programs.
• Monitor productivity, optimize efficiency.
• Oversee salary disbursement, ensure accuracy.
• Prepare timely employee reports.
• Evaluate crew performance, identify improvements.
• Manage email correspondence efficiently.
• Ensure stringent quality control procedures.
• Implement training and development initiatives.
• Monitor inventory levels, coordinate suppliers.
• Promote positive work culture actively.

Crew trainer- Ordofood Enterprises Inc. MCDONALDS
• Engage customers, understand diverse needs.
• Communicate ideas with clarity.
• Cultivate brand loyalty, exceed expectations.
• Train crew in customer service.
• Provide guidance on menu offerings.
• Foster customer-centric mindset.
• Lead by Upgrade to see actual infoivering exceptional service.
• Identify improvement opportunities, provide feedback.
• Develop training materials with management.
• Stay updated on industry trends.
• Solicit feedback to improve strategies.

Throughout my career, I have consistently demonstrated a commitment to excellence, innovation, and continuous improvement. My achievements in devising impactful social media strategies, enhancing brand presence, and driving operational efficiency reflect my dedication to driving organizational success.
Looking ahead, I am excited about new challenges and opportunities where I can leverage my diverse skill set to make meaningful contributions and achieve shared goals.