John

Customer Support Associate

50 ID PROOF
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Overview

Looking for full-time work (10 hours/day)

at $6.94/hour ($1,527.06/month)

Bachelors degree

Last Active

April 25th, 2024 (11 days ago)

Member Since

September 24th, 2022

Profile Description

Willing to learn
Knowledgeable in Microsoft Office
Knowledgeable in Technical Support and hardware maintenance
Flexibility and Adaptability

Top Skills

Customer Support » Chat Support

Experience: 2 - 5 years

Been a chat support from a telco a company to a Internet service provider company for the last 4 years

Customer Support » Customer Service

Experience: 2 - 5 years

Previously assigned as Junior lead in Onboarding on a Telco company and Currently as a Customer Support Associate in a Internet service provider

Customer Support » Customer Service » Gorgias

Experience: 2 - 5 years

Currently using Gorgias in assisting user/s for their account concern/issue via live chat and email

Other Skills

Customer Support » Email Support

Experience: 2 - 5 years

Currently handling email from user regarding their account/s (plan upgrade, Troubleshooting, plan reactivation, downgrade, pause and upgrade.

Customer Support » Technical Support

Experience: 2 - 5 years

Assisting Telco and Internal Service provider on device and/or service issue

Customer Support » Sales Support

Experience: 2 - 5 years

Providing new user information regarding plans, coverage and policies for internal service provider

Customer Support » Sales Support » Account Acquisition

Experience: 2 - 5 years

Handled escalation/inquiry for a user billing or account issue/s

Basic Information

Age
30
Gender
Male
Website
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Address
Tests Taken
None
Uploaded ID
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