Administrative Assistant / Quality Analyst / Customer Support Specialist

I was an Admin at Blackdragon Business Process Outsourcing Services for over a year. I handled a team of resellers, ensuring that their trading points and transactions were accurate and up to date. I was responsible for administrative approvals and for monitoring the backend system in a timely manner. I also reported all suspicious transactions and system bugs and addressed these issues promptly. The common tools we used on the admin backend side is the backend system itself, Google Workspace, ClickUp for escalation reports, and Telegram for team communication.

I worked as a Game Tester and Project-Based Analyst at ASBIR Tech Inc. for almost a year, where I played and tested video games using high-end phones and laptops through various stages of development to identify and document defects and issues. I executed predefined test cases and created new test scenarios based on game features and mechanics. My responsibilities included documenting issues and logging them using Google Sheets, with detailed descriptions, steps to reproduce, and visual evidence such as screenshots and videos. I utilized bug-tracking tools to log and manage issues, ensuring clear communication with the development team. Additionally, I provided constructive feedback on gameplay, mechanics, and user experience, and collaborated with developers, designers, and other team members to address and resolve issues. I also participated in regular meetings using Zoom to discuss test results, issues, and potential improvements.

I have strong data entry experience from my roles at Blackdragon Business Process Outsourcing Services, where I accurately input and maintained data collected from Virtual Assistants and internal operations. As an administrator and auditor, I reviewed spreadsheets and databases to identify and correct incorrect, duplicate, or missing information, particularly from the VA's (Lead Generation). I ensured data accuracy, consistency, and compliance with company standards while maintaining organized records and providing feedback to improve overall data quality.

I worked as an Auditor Specialist and Quality Analyst at Blackdragon Business Process Outsourcing Services, from November 2025 to March 2026. In this role, I conducted regular asset audits for company-issued laptops, mobile phones, and other devices, ensuring accurate inventory records and tracking any discrepancies. I reported missing, damaged, or non-compliant assets and recommended appropriate corrective actions to maintain accountability. Additionally, I audited Virtual Assistant (Lead Generation) spreadsheets to ensure accuracy, completeness, and consistency of data. I ensured compliance with company asset management policies and verified the proper capitalization, formatting, and correctness of all data entries. My responsibilities also included enforcing data quality standards and documentation guidelines, providing constructive feedback and corrective actions to VA's to improve data accuracy, and identifying data errors, duplicates, and missing information to support overall operational efficiency.

I also worked part-time managing product listings for an online store, where I enhanced product images, created clear and attractive titles, and uploaded items to the platform. My goal was to make each listing visually appealing and easy for customers to find and understand.