Airbnb Virtual Assistant Manager

Overview

Looking for full-time work (9 hours/day)

at $8.29/hour ($1,800.00/month)

Bachelors degree

Last Active

July 13th, 2026 (8 days ago)

Member Since

September 21st, 2022

Profile Description

I am a results-driven customer service and operations professional with over 10 years of experience in customer support, quality assurance, team leadership, and virtual operations. Throughout my career, I have supported global clients across industries including hospitality, short-term rentals, finance, and e-commerce.

My expertise includes customer service, guest relations, claims management, quality assurance, team supervision, and property operations. I have successfully managed guest communications, handled escalations, resolved complex customer concerns, coached and developed teams, and streamlined operational processes to improve efficiency and customer satisfaction.

As an Operations Manager for short-term rentals, I oversaw property management, virtual assistant teams, vendor coordination, financial reporting, SOP development, and daily business operations. I am proficient in various CRM platforms, customer support tools, project management software, and STR platforms, including Guesty, Hospitable, Hostaway, Zendesk, Freshdesk, Slack, ---------- , Google Workspace, and Airbnb.

Known for my strong communication, leadership, problem-solving, and organizational skills, I thrive in fast-paced remote environments where I can deliver exceptional customer experiences while driving operational excellence. I am passionate about building lasting customer relationships, improving processes, and contributing to the success of the organizations I support.