Airbnb Virtual Assistant Manager

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

May 14th, 2024 (today)

Member Since

September 21st, 2022

Profile Description

Throughout my six-year journey at Airbnb, I have transitioned through diverse roles that have provided me with a thorough grasp of the platform and a steadfast dedication to exceptional customer service. Initially starting as a Customer Experience Representative, my focus was on aiding hosts and guests in addressing various issues such as cleanliness, amenities, listing accuracy, unresponsive parties, late check-ins, and short-term rental inquiries. Acknowledging my unwavering commitment, I was later promoted to a Subject Matter Expert, where I became proficient in Airbnb's processes, regulations, and protocols. In this role, I guided fellow representatives to effectively handle customer concerns. As a Quality Analyst, my responsibility involved meticulous evaluation of all communication channels to ensure accurate information delivery, resolutions, and unparalleled customer support. Furthermore, I regularly presented reports, insights, and recommendations to management to enhance customer service and elevate the Airbnb platform.
After that, I served as a Property Manager overseeing a team of Virtual Assistants (VAs) co-hosting Airbnb listings. My duties included monitoring productivity, task allocation, providing feedback, and updating our client on progress. Additionally, I worked hands-on as a VA, managing guest inquiries, maintaining listings, coordinating with cleaners to prepare accommodations for guests, and liaising with professionals for quick resolution of any issues. I am proficient in reaching out to Airbnb for assistance on various matters like review disputes, payout inquiries, and alterations. Moreover, I efficiently compile monthly payout summaries and handle payouts for VAs and cleaners. My expertise also extends to property prospecting by engaging property owners and companies to enrich Airbnb's property selection.
I have also leveraged tools like Beyond Pricing to set nightly property rates, leading to increased occupancy and revenue across multiple short-term rental platforms. Additionally, I am familiar with various tools and websites such as Upgrade to see actual info, VRBO, Upgrade to see actual info, Hospitable, Guesty, LMPM (Lightmaker), Zillow, Trello, Asana, Canva, and Google applications. Through these roles and experiences, I have honed my knowledge and skills in exceptional customer service and effective collaboration with guests and hosts while strictly adhering to Airbnb's rules and regulations.