Customer Service | Virtual Assistant | Data Entry

Proficiently encoded and managed sensitive personal information, payroll details, and benefits, ensuring accuracy and confidentiality. Updated and tracked daily sales records, contributing to real-time insights into business performance. Conducted large daily sales deposits, demonstrating strong attention to financial accuracy and security. Collaborated closely with sales representatives to verify daily sales reports, fostering clear communication and coordination. Assisted newly hired sales representatives in understanding processes and provided ongoing support. Took on the responsibility of training newly hired Administrative Data Processors, ensuring a smooth onboarding process. Organized and executed inventory management in the station office, optimizing efficiency and maintaining organized records.

With call center and customer service experience

Facilitated the seamless booking of airline tickets and travel insurance for clients. Engaged with customers to comprehensively understand their travel requirements. Provided valuable assistance in creating personalized itineraries tailored to individual preferences. Executed bookings and processed payments efficiently through online computer systems. Offered expert advice to customers on essential travel details, including passports, insurance, visas, vaccinations, tours, and vehicle hire. Ensured a high level of customer satisfaction through clear communication and attentive service.