Customer Service Operations Manager

Overview

Looking for full-time work (8 hours/day)

at $5.48/hour ($1,056.00/month)

Bachelors degree

Last Active

June 24th, 2026 (yesterday)

Member Since

October 21st, 2015

Profile Description

Experienced professional with a proven track record in customer service and management roles, I am dedicated to delivering exceptional results in every endeavor. With over a decade of expertise in inbound and outbound call services, coupled with three years of hands-on experience managing a cleaning company based in the USA, I bring a unique blend of skills and insights to the table. Let me highlight my qualifications:

Customer Service Specialist:
-Over 10 years of expertise in inbound and outbound call services.
-Proficient in handling diverse inquiries and concerns, including technical troubleshooting, billing queries, and product recommendations.
-Committed to delivering exceptional customer experiences.

Cleaning Company Manager:
-Managed a cleaning company based in the USA for 3 years.
-Led inbound and outbound customer calls, ensuring high-quality service delivery.
-Coordinated with cleaners, managed schedules and calendars effectively.
-Skillfully handled email correspondence and online reviews management.
-Proactively addressed customer and cleaner complaints, ensuring prompt resolution.
-Conducted recruitment and hiring of cleaners, maintaining a reliable and competent team.

With a strong foundation in customer service and extensive management experience, I am dedicated to delivering outstanding results and exceeding expectations in every role I undertake. 

A FEW HIGHLIGHTS OF WHAT I BRING TO THE TABLE:

-Customer Service (Inbound and Outbound Calls, Text, Email)
-Email Handling and Calendar Management
-WordPress (Content Management, SEO Optimization, Data Entry and Organization, Website Design and Customization, Pages and Posts Creation)
-AI Writing
-Executive Assistant
-Personal Assistant
-CRM Management
-Data Entry
-Project Management (Trello, Slack, Asana, ---------- )
-Social Media Management (Scheduling, responding to comments and chats, following, unfollowing, blocking)
-Basic Graphic Design (Canva)
-Basic Video Editing (Capcut, Canva)
-Reporting and Analysis (Presentations, Microsoft Office, Google Workspace)
-Lead Generation
-Google Suite (Docs, Sheets, Slides, Hangouts, Classroom, Forms, Drive)
-Online Meeting Platforms (Calendly, Zoom, Skype, MS Teams, Google Meet, Slack)
-AI Image Generation: Midjourney, Dall-E, Bing Image

With me as your virtual assistant, you can trust that your business is being expertly managed, allowing you to focus on what matters most. Let's work together!