Nikki

Customer Support Specialist

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelor of Secondary Education, Major in English

Last Active

October 14th, 2023 (213 days ago)

Member Since

October 19th, 2015

Profile Description

I am a dedicated professional with 5 years of experience in customer service, specializing in emails and chat support. I have a proven track record of providing exceptional service, resolving issues effectively, and leading teams to ensure efficient and high-quality service delivery. My expertise extends beyond customer service, as I have gained valuable experience in digital marketing, contributing insights and collaborating effectively with marketing teams. With proficiency in English as a Second Language (ESL), I excel at communicating with a diverse range of customers and offering exceptional support. I possess strong interpersonal skills, cultural sensitivity, and a drive to deliver exceptional service while achieving organizational objectives. Overall, I bring a unique combination of customer service experience, leadership skills, digital marketing knowledge, and ESL proficiency to any professional setting.

Top Skills

Customer Support

Experience: 2 - 5 years

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Chat Support

Experience: 2 - 5 years

Other Skills

Marketing » CRM » Freshdesk

Experience: 1 - 2 years

Marketing » CRM » Zendesk

Experience: 1 - 2 years

Design » Adobe » Photoshop

Experience: Less than 6 months

Customer Support » Social Media Moderation

Experience: Less than 6 months

Marketing » CRM » Salesforce

Experience: Less than 6 months

Marketing » CRM » NetSuite CRM

Experience: Less than 6 months

E-Commerce » Shopify

Experience: 1 - 2 years

Basic Information

Age
29
Gender
Female
Website
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Address
Tests Taken
IQ
Score:  100
DISC
Dominance: 39
Influence: 25
Steadiness: 16
Compliance: 21
English
C2(Advanced/Mastery)
Uploaded ID
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