Overview
Looking for full-time work (8 hours/day)
at $5.80/hour ($1,120.00/month)
Bachelors degree
Last Active
July 10th, 2026 (11 days ago)
Member Since
September 17th, 2022
Profile Description
Results-driven operations and customer service professional with over three years of experience in the BPO and data operations industry, specializing in team leadership, customer support, process improvement, and performance management.
Proven track record of progressing from Customer Service Representative to Subject Matter Expert and Team Manager/Supervisor by consistently delivering high-quality results, driving operational efficiency, and supporting business objectives.
Skilled in team leadership, workforce supervision, KPI management, quality assurance, productivity monitoring, employee development, and customer escalation handling.
Experienced in analyzing performance metrics, preparing operational reports, implementing workflow improvements, and collaborating with cross-functional stakeholders to enhance service delivery and operational efficiency. Recognized for fostering a culture of accountability, engagement, and continuous learning while consistently delivering high-quality results in fast-paced, target-driven environments.
Top Skills
Professional Services » Management Services » Call Center Operations Management
Experience: 6 months - 1 year
Office and Administration » Data Entry
Experience: 1 - 2 years
Office and Administration » Team Collaboration
Experience: 2 - 5 years
Other Skills
Office and Administration » Adaptability
Experience: 2 - 5 years
Office and Administration » Quality Assurance
Experience: 1 - 2 years
Office and Administration » Team Leadership
Experience: 1 - 2 years
Advertising » Performance Tracking
Experience: 6 months - 1 year
Professional Services » Management Services » Customer Support Management
Experience: 1 - 2 years
Basic Information
- Age
- 27
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Caloocan City, Metro Manila
- Tests Taken
- IQ
- Score: 88
- DISC
- Dominance: 38
- Influence: 9
- Steadiness: 16
- Compliance: 38
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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