Ma.

Medical Assistant | Technical & Customer Support

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Overview

Looking for full-time work (8 hours/day)

at $6.97/hour ($1,344.00/month)

Bachelors degree

Last Active

June 30th, 2026 (13 days ago)

Member Since

September 14th, 2022

Profile Description

Detail-oriented and highly adaptable professional with experience in Medical Assistance, Prior Authorization, Technical Support, Customer Service, and Administrative Support across fast-paced remote environments. Proven ability to handle client and patient concerns with professionalism and empathy while ensuring accurate documentation, timely follow-ups, and efficient problem resolution. Skilled in coordinating schedules, managing records, processing authorizations, and providing administrative assistance to support daily operations and improve workflow efficiency.

Experienced in delivering high-quality customer and technical support through phone, chat, and email by troubleshooting technical issues, guiding users through systems and processes, and maintaining strong customer relationships. Recognized for excellent communication skills, strong organizational abilities, attention to detail, and the ability to multitask effectively while meeting deadlines and maintaining a high level of customer satisfaction. A dependable team player who quickly adapts to new tools, systems, and responsibilities while consistently providing reliable and professional support.

Top Skills

Customer Support » Technical Support

Experience: 2 - 5 years

Provided technical support across 30+ weekly calls and 7 live webinars, assisting customers with website management, account updates, troubleshooting, and real-time issue resolution via phone, email, and chat. Maintained a 96% customer satisfaction rating by delivering prompt, high-quality support and ensuring smooth user experience and webinar operations.

Customer Support » Customer Service

Experience: 2 - 5 years

Professional Services » Medical Services » Medical Scribing

Experience: 1 - 2 years

Processing 20+ new patient registrations weekly by verifying patient information, insurance coverage, and required documents to ensure accurate onboarding and timely appointment scheduling. I also managed high-volume patient calls, maintained accurate EHR records, and assisted with prescription prior authorizations through CoverMyMeds to support efficient medication approvals and continuity of care.