Customer Support VA | 5+ Years Experience

Overview

Looking for part-time work (6 hours/day)

at $7.47/hour ($1,080.00/month)

Bachelors degree

Last Active

June 23rd, 2026 (yesterday)

Member Since

September 11th, 2022

Profile Description

Are you looking for a reliable Customer Support VA with proven experience supporting U.S.-based customers across wireless, ecommerce, and educational platforms? With over five years of hands-on experience, I help businesses deliver efficient, empathetic, and high-quality customer support across multiple channels.


I’ve worked with global companies through ResultsCX, TaskUs, and Concentrix, supporting customers, resolving complex issues, and ensuring every interaction reflects the brand’s standards.

Wireless & Technical Customer Support 
As a Customer Service Associate for a U.S. prepaid wireless service provider, I handled inbound calls from customers looking to activate service, change plans, or resolve technical and connectivity issues. I guided customers through troubleshooting steps, explained services clearly, and ensured smooth onboarding for new subscribers.

Ecommerce & Email Support
As a Customer Service Representative for a California-based online personal styling and clothing brand, I managed customer support primarily via email and ticketing systems. I handled order inquiries, complaints, returns, and styling-related concerns, while also updating customer profiles to match their preferences, style, and fit—helping ensure customers received fixes they truly loved.

Educational Platform & Multichannel Support
As a Technical Advisor II for a top educational publisher, I supported students, educators, and administrators worldwide via chat, email, calls, and Zoom. I resolved issues ranging from login and access problems to course creation and advanced platform troubleshooting. I also assisted multilingual users using Chatlingual within OneCRM Salesforce, ensuring clear and accurate communication across regions.

Quality-Focused & Training-Backed Support
In addition to frontline support, I contributed as a Trainer and Quality Assurance Specialist during peak seasons, where I trained new hires, reviewed customer interactions, and ensured responses met quality, tone, and resolution standards. This background allows me to deliver customer support that is not only helpful—but consistent, accurate, and brand-aligned.

Why Clients Work With Me
Strong email, chat, and voice support skills
Detail-oriented and quality-driven
Clear, empathetic communication
Comfortable with CRM tools and remote work
Able to follow SOPs while adapting to customer needs

If you’re looking for a Customer Support VA who understands both the customer and the business side of support, I’d love to help.

Send me a message—let’s create exceptional customer experiences together.