Virtual Assistant / Empathetic Service / Customer Support

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

April 22nd, 2024 (6 days ago)

Member Since

September 9th, 2022

Profile Description

Experienced Virtual Assistant Specializing in E-commerce, Customer Support, and Process Optimization |

I'm here to help elevate your business with tailored support services designed to meet your business needs. With 6+ years of experience in various industries, I thrive in collaborative environments focused in growth and development.

How I Add Value:
I help streamline your operations and boost customer satisfaction. Whether it's handling customer support with care, managing your online presence, or diving into data to uncover actionable insights, I'm your go-to support partner.

Skills Highlights:
Customer Support & Engagement: Seamlessly manage customer inquiries and social media interactions, fostering loyalty and satisfaction.
Customer Feedback Analysis: Dive into data to uncover insights that drive strategic decision-making and enhance the customer experience.
People Development: Mentor customer support representatives and foster a culture of continuous learning
Marketing & Outreach: Drive brand awareness and engagement through targeted customer-centric campaigns, outreach strategies, and captivating design.
Administrative Support: Keep things running smoothly with inbox management, scheduling, research, and presentation design.

Tools & Platforms Proficiency:
Productivity tools: Google Suite/ Notion / Asana
CRM: Zendesk / Reamaze
Graphic Design: Canva
Communication & Collaboration: Slack / Zoom / Loom
E-commerce Platforms: Shopify / Meta Business Suite
Marketing Tools: Mailchimp / Klaviyo / Sendlane
Scheduling: Calendly
Transcription: Otter
AI: Chat GPT 4

Industry Experience:
E-commerce
Banking & Financial
Sports
BPO

Working With Me:
I'm empathetic and I care: I understand the importance of connecting with your customers on a personal level, building trust and loyalty.
Adaptability is nothing new to me: Ready to tackle any challenge and thrive in dynamic environments, ensuring I deliver top-notch results.
I don't wait to be told what to do: With a proactive mindset, I take initiative to exceed expectations and drive success independently.