Michelle

Virtual Assistant / Admin Assistant / Customer Service Representative

With Timeproof

mark as hired

Overview

Looking for any work (8 hours/day)

at $4.14/hour ($800.00/month)

Bachelor's degree

Last Active

June 27th, 2026 (12 days ago)

Member Since

September 8th, 2022

Profile Description

I have over 10 years of experience in the BPO industry, including 7 years as a Subject Matter Expert and Supervisor, 3 years as a Quality Analyst, and experience as an AI Analyst. I have managed technical support for a satellite radio account, specializing in customer issue resolution, sales performance, and billing concerns.

My background includes conducting refresher trainings, coaching agents, handling escalations, providing performance feedback, and auditing calls, chats, and AI-customer interactions to ensure quality standards. As an AI Analyst, I evaluate AI-generated conversations, identify defects and improvement opportunities, and provide recommendations to enhance response quality, accuracy, and customer experience.

With strong technical, analytical, and communication skills, I am a reliable problem solver who thrives in both collaborative and independent work environments. I am committed to continuous improvement, operational excellence, and delivering high-quality results.

Top Skills

Real Estate » Appointment Setting

Office and Administration » Data Entry

Office and Administration » Email Management

Other Skills

E-Commerce » Inventory Management » Quality Control

Customer Support » Phone Support » English Speaking

Office and Administration » Travel Planning

Office and Administration » Personal Assistant

Human Resources

Office and Administration » Transcription

Office and Administration » Translation

Office and Administration » Microsoft Excel

Basic Information

Age: 32

Gender: Female

Website: Sign Up with Pro Account to View

Address: Ormoc City, Leyte

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”