Project Manager | Client Success

Overview

Looking for full-time work (8 hours/day)

at $10.23/hour ($1,799.99/month)

Bachelors degree

Last Active

April 18th, 2024 (2 days ago)

Member Since

October 10th, 2015

Profile Description

Operations Manager Responsibilities:
Team Leadership: As an Operations Manager, I lead and supervise a team of web developers. This involves setting goals, providing guidance, and ensuring that the team operates efficiently and effectively.
Project Management: I oversee the execution of web development projects, from plUpgrade to see actual infoing to delivery. This includes resource allocation, scheduling, and ensuring that projects are completed on time and within budget.
Process Improvement: I continuously evaluate and optimize operational processes to enhance productivity and quality. This may involve implementing new tools or methodologies to streamline workflows and improve outcomes.
Resource Allocation: I allocate resources, including personnel and budget, to different projects based on their priority and requirements. This involves balancing workload and ensuring that resources are utilized effectively.
Quality Assurance: I maintain high standards of quality in web development projects, ensuring that deliverables meet client requirements and industry best practices. This may involve conducting regular reviews and implementing quality assurance measures.
Cross-functional Collaboration: I collaborate with other teams within the agency, such as marketing, design, and content, to ensure seamless integration of web development projects with overall marketing strategies.
Client Success Manager Responsibilities:
Client Relationship Management: As a Client Success Manager, I serve as the primary point of contact for clients, building and maintaining strong relationships. You understand their business needs and goals to effectively manage their expectations.
Account Management: I oversee the accounts of clients, ensuring that their needs are met and that they are satisfied with the services provided by the agency. This involves regular communication, check-ins, and addressing any issues or concerns promptly.
Client Satisfaction: My primary goal is to ensure client satisfaction and retention. I monitor client feedback, gather insights, and take proactive measures to address any issues or concerns, thereby fostering long-term partnerships.
Upselling and Cross-selling: I identify opportunities to upsell additional services or cross-sell complementary offerings to existing clients. This involves understanding their evolving needs and presenting relevant solutions to help them achieve their objectives.
Performance Reporting: I provide clients with regular reports and updates on the performance of their projects, highlighting key metrics and achievements. This transparency helps build trust and demonstrates the value delivered by the agency.
Customer Advocacy: I serve as a client advocate within the agency, representing their interests and advocating for their needs. This involves liaising with internal teams to ensure that client requirements are effectively communicated and addressed.