Rafael
Medical VA |Team Lead | Operations Manager|Registered Nurse
Verified
Overview
Looking for full-time work (8 hours/day)
at $5.88/hour ($1,120.00/month)
Bachelors degree
Last Active
June 12th, 2026 (2 days ago)
Member Since
September 6th, 2022
Profile Description
I am
I have more than 12 years of experience in the customer service field in one of BPO companies here in the Philippines supporting different programs in US Healthcare (Medical & Prescription) and Telecommunications/Sales Industries.
I was part of the leadership team for 8 years handling a team of supervisors and agents, conducting coaching sessions and final interviews, managing KPI performance and overseeing the day-to-day operations of the account.
Also, I worked as a Medical VA for 6 months supporting US-based clients in Radiology and Psychiatric Field doing different administrative tasks such as Appointment Setting, Eligibility and Benefits Verification, Data entry tasks and file management on EHR , Payment Processing, Receiving Inbound/Making OB calls to patients, insurances/payers, pharmacies and many more.
Top Skills
Customer Support
Experience: Less than 6 months
Customer Support » Phone Support » English Speaking
Experience: 10+ years
Other Skills
Customer Support » Phone Support
Experience: Less than 6 months
Office and Administration » Data Entry
Experience: Less than 6 months
Office and Administration » Email Management
Experience: Less than 6 months
E-Commerce » Inventory Management » Quality Control
Experience: Less than 6 months
Office and Administration » Transcription
Experience: Less than 6 months
Office and Administration » Personal Assistant
Experience: Less than 6 months
Basic Information
- Age
- 37
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Lapu-Lapu, Cebu
- Tests Taken
- IQ
- Score: 114
- DISC
- Dominance: 25%
- Influence: 33%
- Steadiness: 17%
- Compliance: 25%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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