BehavioralPrior Authorization Specialist | Healthcare/Dental Virtual Assistant |C

I have strong experience in administrative management, including overseeing schedules, managing inboxes, organizing files, coordinating meetings, and ensuring smooth daily operations for busy professionals. I’ve supported both medical and dental practices with back-end administrative tasks, maintained data accuracy, and implemented workflow improvements to boost efficiency. Proficient in tools like Google Workspace, MS Office, Trello, and CRMs such as HubSpot and Zoho.

I have over 5 years of experience in phone support from my time in the BPO industry and as a Virtual Assistant. I’m skilled in handling inbound and outbound calls, addressing customer concerns, verifying information, and maintaining a calm and professional tone even under pressure. I’ve supported clients in healthcare, telecom, and admin-related industries, ensuring high satisfaction rates and quality service.

I have over 2 years of experience handling medical insurance tasks, including insurance verification, eligibility checks, prior authorizations, and benefits breakdowns. I’m familiar with processing claims, coordinating with providers and patients, and ensuring HIPAA compliance. I’ve supported both dental and medical practices in streamlining insurance-related tasks to improve patient experience and office efficiency.

I have completed hands-on training in dental insurance tasks, including insurance verification, benefits breakdown, and processing prior authorizations. I’m familiar with common dental terminologies, CDT codes, and navigating dental EMR systems such as Dentrix and OpenDental. I can confidently assist with verifying patient eligibility, submitting claims, and coordinating with insurance providers to ensure timely approvals—all while maintaining HIPAA compliance.

Experienced in providing high-quality phone support, offering clear and concise communication to address customer inquiries, resolve issues, and maintain positive relationships. Fluent in English, capable of effectively handling calls in a professional and empathetic manner, ensuring customer satisfaction and promoting brand loyalty.

Trained in HIPAA guidelines with hands-on experience handling patient data, ensuring privacy standards, and safeguarding sensitive health information in virtual healthcare settings.

Skilled in scheduling property viewings and follow-up calls for real estate agents. Experience with CRM tools, calendar management, and client coordination to ensure efficient appointment setting and lead nurturing.

I have experience in real estate lead generation through cold calling, email outreach, and social media engagement. I’ve worked on building targeted lead lists, qualifying prospects, and updating CRM systems like HubSpot and Zoho. I also use tools like LinkedIn, Zillow, and Facebook to identify and connect with potential buyers, sellers, or investors to support real estate professionals in growing their pipeline.

Proficient in creating visually appealing and functional designs for various mediums, including digital content, social media, and marketing materials. Skilled in using design tools such as Canva, Adobe Creative Suite, and other graphic design software to produce professional-grade visuals that align with brand identity and business goals.

Skill: Prospect Research & Outreach Skilled in identifying qualified leads, email campaigns, and setting appointments via tools like LinkedIn, CRM systems, and lead databases. Skill: CRM Management Experienced in managing and updating client pipelines using platforms like HubSpot, Zoho, and Salesforce.