Maria
Quality Assurance Professional | Customer Support, Data Analysis & Administrativ
Verified
Overview
Looking for full-time work (8 hours/day)
at $5.23/hour ($1,000.00/month)
Bachelors degree
Last Active
June 10th, 2026 (2 days ago)
Member Since
September 4th, 2022
Profile Description
I am a Quality Assurance and Quality Management professional with over 13 years of experience in the BPO and customer experience industry. My expertise includes quality auditing, call monitoring, process improvement, root cause analysis, coaching, performance management, and compliance monitoring. I have a strong background in identifying quality trends, implementing corrective actions, and driving continuous improvement initiatives that enhance customer satisfaction and operational efficiency.
As a Six Sigma-trained professional, I bring strong analytical and problem-solving skills, with the ability to interpret data, create detailed reports, and provide actionable insights to stakeholders. I am highly organized, detail-oriented, and committed to maintaining high-quality standards while supporting business goals.
I work effectively with minimal supervision, adapt quickly to new processes and tools, and collaborate well with cross-functional teams. I am seeking remote opportunities where I can leverage my extensive quality assurance experience to help organizations improve performance, optimize processes, and deliver exceptional customer experiences.
Top Skills
Customer Support » Email Support
Experience: 5 - 10 years
Office and Administration » Quality Assurance
Experience: 5 - 10 years
Customer Support » Customer Relationship Management
Experience: 5 - 10 years
Other Skills
E-Commerce » Inventory Management » Quality Control
Experience: Less than 6 months
Office and Administration » Email Management
Experience: Less than 6 months
Basic Information
- Age
- 42
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- CANAMAN, CAMARINES SUR
- Tests Taken
- IQ
- Score: 109
- DISC
- Dominance: 15%
- Influence: 7%
- Steadiness: 41%
- Compliance: 37%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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