IT Infrastructure Analyst

As a Rapid Response Engineer at DTSI Group, I provided after-sales technical support, including troubleshooting and monthly maintenance for AVAYA PBX systems. I was responsible for assisting customers in resolving technical issues and ensuring their satisfaction, which enhanced my customer support skills.

In my position as an IT Infrastructure Analyst at Citibank, I am responsible for reviewing change requests and creating daily and weekly reports, which involve utilizing Excel for documentation. As a CAD CAM Design Engineer, I also use Excel to provide daily reports for our team's daily output. As a Rapid Response Engineer, I use Excel to document the status and progress of my tickets, as well as for documenting our clients' maintenance contracts. Overall, my experience across different roles involves the use of Excel in my daily work for tasks such as documentation, reporting, and data analysis.

In my role as an HR Clerk at Public Safety Mutual Benefit Fund Inc., I am responsible for maintaining employee records and updating employee profiles in the HRIS (Human Resources Information System). This required accurate data entry to ensure the employee data was up to date and correctly recorded.

My previous roles have developed my skills in handling email correspondence effectively and professionally, as well as in addressing customer concerns and providing assistance through email to resolve issues remotely.

My various experiences in my previous roles involve handling email communications efficiently, ensuring prompt responses, organizing messages, and managing information related to various tasks and responsibilities.