Executive Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

May 4th, 2024 (today)

Member Since

September 1st, 2022

Profile Description

Greetings,
Thank you for taking the time to review my profile.
I am Upgrade to see actual info, a proficient and experienced Virtual Assistant specializing in back-office, administrative, and customer support roles. While verbal communication is an area I continue to develop, my strength lies in written communication, where I excel in conveying information clearly, professionally, and effectively. 
My primary objective is to establish long-term and productive business relationships with current and prospective clients, contributing to their business's sustained growth and success.
I bring a diverse skill set tailored to optimize your business operations. Here's what I excel at:
Order Management/Order Processing:
Utilizing Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and System Applications and Products (SAP) Efficiently manage customer orders,  complaints, and track inventory.Extensive experience in handling customer claims, refunds, replacements, and returns (RMA/RGA).Expertise in email management, ensuring inbox organization, timely response to customer inquiries, and effective team communication.Proficiency in adapting to various order management platforms.
Social Media Technical Support/Helpdesk:
Skilled utilization of CRM and ERP tools for managing social media accounts and addressing customer inquiries promptly.Proficient in using ticketing systems, network monitoring tools (like Open-Source Ticket Request System (OTRS)), and Salesforce platform for comprehensive client support.Provides technical and non-technical support via email and popular social media platforms such as Facebook, Twitter, Instagram, and Salesforce.
VA Commercial Insurance Staff:
Has a background in utilizing the Applied Epic management platform for seamless insurance back-office operations.Expertise in quote processing and executing multiple Applied Epic invoice transactions.Versatility in executing various back-office tasks, including E-document handling for renewals, cancellations, reinstatements, and endorsements.Proficient in importing and transferring insured data from Excel to the system and adept in using Microsoft Teams, Outlook, and Ring Central for efficient communication.
Thank you for taking the time to visit my profile. Feel free to reach out if you have any questions or would like to discuss further. 
Kindest regards,Upgrade to see actual info A.