Experienced Virtual Assistant | CSR (Phone & Chat) | Telemarketer | Appointment Setter | Admin & Accounting Support
I am a dedicated and results-driven professional with 7 years of experience in customer service, lead generation, appointment setting, and office support. I specialize in delivering excellent service through both voice and chat channels, with a strong focus on efficiency, professionalism, and client satisfaction.
* Customer Service Representative (Phone & Chat) – Handled a high volume of customer inquiries, provided accurate information, resolved issues efficiently, and ensured a positive customer experience.
* Telemarketing & Cold Calling – Reached out to potential leads, introduced products/services, gathered essential information, and pre-qualified prospects before transferring them to the sales team.
* Appointment Setting – Scheduled qualified appointments with leads, maintained organized records in CRM systems, and ensured smooth communication between clients and sales agents.
* Office Assistant (Operations, Admin, Accounting) – Supported various back-office functions such as data entry, inventory updates, invoicing, basic bookkeeping, and administrative coordination.
I am a fast learner, detail-oriented, and highly organized. I work well under minimal supervision and am comfortable using tools like Google Workspace, Microsoft Office, CRM, and communication platforms such as Slack and Zoom.
If you're looking for a reliable remote tea
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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