Operations & Admin VA for Cleaning & Service Businesses | Invoicing, Scheduling,

I manage social media accounts by creating and maintaining content calendars, scheduling posts, and monitoring engagement to ensure consistent online presence. I track performance and align content strategies with business goals such as lead generation and client retention. I also support online presence management through platforms like Google Business Profile, Nextdoor, and other directories to enhance visibility and credibility.

I manage the full lead generation process—from responding to inquiries across email, website, and social media to qualifying prospects, gathering key details, and scheduling walkthroughs or appointments. I perform consistent follow-ups to convert leads into booked jobs and maintain organized CRM records for accurate tracking. I also conduct outreach and campaign marketing, connecting with realtors, construction companies, churches, and property managers to build referral partnerships and generate new leads.

I support daily business operations by organizing workflows, maintaining job documentation, and ensuring smooth coordination across tasks and teams. I develop and implement SOPs to streamline processes, reduce manual work, and improve overall efficiency. My goal is to help business owners stay organized, save time, and run scalable, well-structured operations.

I manage and update CRM systems to ensure accurate tracking of leads, client interactions, and job progress. I maintain organized records, segment contacts properly, and ensure all information is up to date for smooth communication and follow-ups.

I manage and organize email inboxes by prioritizing important messages, responding to inquiries promptly, and filtering out irrelevant messages. I ensure no lead or client communication is missed and maintain a structured inbox for efficiency.

-Manage invoicing, billing, and payment tracking to ensure accurate financial records -Track employee hours and timesheets for payroll processing -Maintain job documentation and internal notes for each project -Develop and implement Standard Operating Procedures (SOPs) to streamline operations -Organize workflows to reduce owner workload and improve team efficiency -Maintain structured internal documentation to support consistent operations

I coordinate and schedule appointments, walkthroughs, and client meetings efficiently. I ensure proper qualification of leads before booking, confirm schedules, and maintain clear communication to reduce no-shows and improve conversion rates.