Property Management Virtual Assistant for AU and NZ clients

Overview

Looking for part-time work (5 hours/day)

at $5.00/hour ($550.00/month)

Bachelors degree

Last Active

April 28th, 2024 (yesterday)

Member Since

August 31st, 2022

Profile Description

Hi! I am Upgrade to see actual info, your Property Management Virtual Assistant. I am helping in client CRM Management, assisting property managers in managing their portfolio by taking care of the administrative work. I am knowledgeable in using Property Me, Our Property, REST, Palace, File smart, TPS, Inspection Manager & other property management related tools.  I am proficient in using MS Office, Google Docs and I have experience with the following processes: 

1.Arrears management - checking arrears daily and following up tenants in arrears to ensure they are paid on time. 

2.Ingoing process -  Assist with onboarding new tenants by inputting their details in the CRM and drafting tenancy agreements. 

3.Vacating process - Assist with the smooth vacate process such as sending their final statements, final water invoice and ensuring rent is paid up until their vacate date.

4. Lease Renewals - Conducting rent reviews and coordinating with landlords for approval. Creating renewal tenancies to be sent to tenants for signature. 

5. Routine Inspections - Scheduling routines for the property manager, sending notices to tenants via CRM and sending inspection reports to landlords.

6. Change of Shared Tenancy/Lease Variation - assisting with the administrative work required if there are tenants who are vacating and onboarding in the middle of the tenancy. Conducting reference checks for the applicants and seeking approval from owner then creating the tenancy variation for signature.  


7. Processing Maintenance requests, Work orders, Quotes - Checking of maintenance requests daily and sending work orders to designated tradesmen to sort out. Organizing quotes if needed and monitoring/following up as often as required.


8.Excellent customer service support by managing emails & phone call inquiries - Managing property manager and my own emails to answer tenant or owner inquiries as well as phone calls. 


9. Processing and filing of invoice (water and maintenance) - Knowledgeable in calculating water invoice as well as processing maintenance invoices in the CRM. 


10. Filing and record keeping of documents 

You will also find me a highly competent Data Entry Professional who brings a resourceful, self directed and enthusiastic attitude to this role. I excel at verifying information, analyzing errors, and managing confidential information. I am deeply familiar with MS Excel and Word and adapt quickly to new programs. I am a a very quick learner, honest, reliable, fast and accurate, delivering top quality data or results. I can do any other freelancing job which is SOP (Standard operating procedure) driven. 

I await your invite to take this forward. Hope to speak to you soon!