Microsoft Office
Case Creation
Case Investigation
Customer Service
Data Entry
Outbound/Inbound Calling
Experience: 1 - 2 years
Organizing and categorizing data for easy access, often involving the use of spreadsheets (e.g., Excel) or specialized software.
Experience: 1 - 2 years
Collect all relevant details, such as the customer’s updated contact information, a list of unauthorized transactions, and the completed dispute form. Case Investigation: Investigate the nature of the transaction by analyzing transaction history, identifying similar transactions, assessing patterns of rapid spending, and determining the type of transaction involved (e.g., online, in-person, or subscription-based).
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