General Virtual Assistant / SMM / APPOINTMENT SETTER / COLD CALLING

Overview

Looking for full-time work (8 hours/day)

at $3.00/hour ($528.00/month)

High school diploma

Last Active

April 15th, 2024 (32 days ago)

Member Since

August 29th, 2022

Profile Description

OBJECTIVES AND GOALS
Goal-oriented Virtual Assistant with excellent administrative
and customer service skills.
Great attention to detail, and the ability to handle multiple tasks simultaneously.
Responding to emails in a timely manner
Organizing files and documents accurately
Researching and analyzing data for report.
WORKING EXPERIENCE
TELEPERFORMANCE
: MORTGAGE
Customer service representative
May 2022- Aug 2023
TELEPERFORMANCE is a multinational company founded in 1978 with headquarters in France. The provides services for debt collection, telemarketing, customer relationship management, content moderation, and communication.
My success as a Customer service representative is I gained many awards such as CSAT, Best in QA, Best in AHT, and Best in Attendance.
MY RESPONSIBILITIES ARE
Inbound and Outbound Calls
Sending Emails
Processing Payments
Processing Pay-off request
Contacting the bank for lost payment
Updating the customers info in our system
Waiving late fee
TELEPERFORMANCE : UNITED HEALTH CARE
Customer service representative
Oct 2021 - May 2022
TELEPERFORMANCE is a multinational company founded in 1978 with headquarters in France. The provides services for debt collection, telemarketing, customer relationship management, content moderation, and communication.
My success as a Customer service representative is I gained many awards such as CSAT, Best in QA, and Best in Attendance.
MY RESPONSIBILITIES ARE
Inbound and Outbound Calls

Emails
Updating the customers info in our system
Schedule the clients in a Doctors
Appointment
Schedule the clients in a Hospital / Clinic / Gym
Schedule the clients in a Transportation
Assist the client to order a medicine / medical equipment / hygiene kit
Social Media Ads
Feb 2020-June 2021
MY RESPONSIBILITIES ARE
Creating and improving various social media campaigns
Communicating with clients for updates on timelines, reports, analysis and budgets
Identifying target audience using Facebook Audience Insights, Instagram Audiences
Creating and executing marketing strategies using competitive and audience research
TRAINING AND SKILLS
Communication Skills and Time Management
Organizational Skills and Work Calibration
Customer service training
Product Knowledge
Active listening
Problem solving
Loom

Skype
Instagram
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Slack
GOOGLE
EDUCATIONAL ATTAINMENT
High School Associate Degree
YearUpgrade to see actual infoCHARACTER REFERENCE
Marissa Jonas
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Email Address : Upgrade to see actual info
Occupation : Bookkeeper
Marilyn Banico
Contact number : N/A

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Occupation : Supervisor