Appointment Setter | Inside Sales Specialist 

As an Online Retail/Sales Specialist, I excel in promptly addressing customer inquiries, concerns, and complaints, ensuring every interaction is met with a swift and effective response. My expertise extends to handling product returns, exchanges, and refunds meticulously, adhering closely to company policies and procedures to guarantee seamless transactions for customers. Also, I am adept at processing inbound calls for online purchases, facilitating smooth and efficient transactions that meet customer needs. Additionally, I prioritize addressing customer feedback and reviews, leveraging insights to maintain a positive brand image and continually enhance customer satisfaction.

In the car and home insurance company, I specialize in expertly managing leads, conducting impactful outbound calls, and consistently achieving and surpassing quotas. This role demands not just efficiency but also a keen eye for client needs, fostering strong relationships while meeting business targets. Simultaneously, my experience as an Appointment Setter in the life insurance domain adds depth to my abilities. Here, I am entrusted with the crucial tasks of scheduling meetings for my executive manager, ensuring seamless coordination and communication. Documenting client schedules, contact information, and conducting follow-up calls on leads provided by my manager are integral parts of my responsibilities, all handled with the utmost discretion and organizational finesse. What sets me apart is my comprehensive approach, blending strategic lead management, effective communication, and meticulous attention to detail, all aimed at delivering exceptional results in both insurance sectors.

As an Online Travel Customer Service Representative, I curated seamless travel experiences for customers. From booking flights, hotels, to car rentals, I ensured every detail was impeccable. My knack for meticulous documentation, including ticket validation and handling confidential information with precision, added an extra layer of reliability. Rescheduling or refunding reservations when needed was a seamless process under my watch, ensuring smooth travels for guests.