Hello! My name is Marigel Gumafelix. I am a dedicated and hardworking professional with experience in both education and the BPO industry.
I have worked as an ESL teacher, teaching English to students of different ages and proficiency levels. Throughout my teaching career, I have helped learners improve their speaking, listening, reading, and writing skills while creating engaging and interactive lessons. I enjoy building students' confidence and making learning enjoyable and effective.
In addition to teaching, I have experience working as a BPO customer service representative. This role strengthened my communication, problem-solving, and multitasking skills. I learned how to handle customer concerns professionally, work efficiently under pressure, and deliver excellent customer service while meeting performance goals.
My combined experience as a teacher and a BPO agent has helped me develop strong interpersonal skills, patience, adaptability, and a positive work ethic. I am passionate about helping others, eager to continue learning, and committed to contributing my skills to any organization I join.
Experience: 5 - 10 years
Experience: Less than 6 months
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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